Want to Place an Order?
Call anytime, any day, on us!
TOLL FREE:
1-866-215-4438
1-866-215-GIFT
In Los Angeles call 818-709-3526 or
fax (818) 349-2027.
If you are faxing an order to us: please include
your email address to enable us to acknowledge
your order and send you the tracking information
for your package more efficiently.
Our Mailing Address:
The Perfect Gift
9909 Topanga Canyon Blvd.
Chatsworth, California 91311
Email us anytime, anyday!
Elayne@FabergeThePerfectGift.com
Catalog terminology:
- No Longer Available: We
no longer have the item, nor can we get any
more.
- Special Order: Means that
we are currently out of the item and it can
be ordered for you.
- Out of Stock: This refers
to Fabergés stock. If they are currently
out of a
piece then it can take several months before
it is again available. They do
not have everything in stock all of the time.
Because so much of their
production is hand made and because there
are limited craftsmen who are
able to meet their standards, it can take
several months before we are able
to get an item again. We will be happy to
check their stock for you and keep
you apprised of its availability.
Shipping information:
We ship using UPS almost always, the exception
being for shipping to countries other than the
United States. For all countries other than
the US we ship using USPS Express Mail which
is air shipping and generally delivers the parcel
within one week. If time is not a factor and
cost is then Priority Mail is used which means
surface transportation and can take up to 6
weeks for delivery. We use that only when requested
by the customer.
Shipping Fees:
Because weight and insurance become a factor
in shipping certain of the Fabergé items
it is difficult to generalize on shipping costs.
Where we can we will continue to charge $8.50
per item. On larger orders or for larger items
like the Imperial Eggs we may elect to simply
charge whatever the actual costs are plus a
small fee for our shipping materials and labor.
You have to know that we will never knowingly
overcharge you and often we will absorb part
of the shipping costs. UPS has again raised
their prices and they continue adding fuel surcharges,
additional charges for delivering to residences,
additional charges for shipping to certain areas
which for some reason they feel deserve an extra
charge. I have no idea of how they arrive at
these charges nor do I know about them prior
to printing the shipping labels which is when
their charges are totaled and printed for us.
If air shipping is requested then the size of
the shipping carton becomes of great importance
and they charge a minimum fee for each size
carton based on what that carton can hold even
though it may only weigh a couple of pounds.in
actuality. Since all of the Fabergé pieces
come in their own packaging and in the case
of the Imperial Eggs the velvet boxes are very
large--it becomes impossible for me to know
in advance what the charges will be. Please
bear with us and we will do the very best we
can for you. You are always our first priority.
Our 3% Surcharge:
We started this fee when UPS and other services
which we use began raising prices more than
once a year. It was too unwieldy to constantly
be changing prices in the catalog to allow for
that sort of thing. The answer was to charge
a fee that would take care of things like that
and not require constant price adjustments in
the catalog. At the time we emailed our entire
customer list and asked for their thinking and/or
objections to the idea. The response was overwhelmingly
for us to do whatever we needed to do to remain
in business. They did not want to lose us. It
enables us to hold things for customers and
to give services that other catalogs do not
give.Ours is a very personalized catalog and
over the years we have gotten to know well many
of our customers and they to know us. It is
a relationship of mutual trust.
Example:
Retail Price of item: 200.00
Our Price: 179.90
Shipping: 8.50
subtotal: 188.40
3% surcharge: 5.65
Grand Total: $194.05
All orders are shipped on the day they are
received if they are in stock and if they are
received before 3 PM. Orders received after
3 PM ship the next business day..
About our stock:
When an item goes into the catalog we have that
piece in stock at that moment. We rarely purchase
more than one piece of many of the items because
the collection is so large and it is not economically
feasible for us to carry back stock. On the
smaller and less costly items we reorder frequently
but on the Imperial Eggs generally it requires
a waiting period if we have sold the piece.
As mentioned before, we can check Fabergé
inventory and let you know the availability
of the piece.
About Special Orders:
Because Fabergé does not manufacture
in great quantity it will sometimes happen that
3-4 months is required for an item to be received
on special order. We can check this by checking
the current Fabergé inventory and we
will be happy to let you know if the piece is
readily available or not. Please keep this in
mind when ordering. Patience may be required.
All Special Orders require a
deposit of 25% of the purchase price.
Corporate and Small Business Orders
The caché of the Fabergé name
makes anything made by Fabergé immediately
and immensely desirable. It creates an impression
of intelligence, knowledge and taste. You would
be hard put to find any gift that would be as
well received as a gift of Fabergé.
Fabergé, The Perfect Gift will be happy
to work with you on multiple orders whether
there are multiples of one style or several
different styles. Please understand that all
styles are not available all of the time nor
are they always in stock in large quantities.
The Fabergé current inventory for all
of their production is available to us at any
time and quantities on hand can easily be checked.
If you are thinking of a particular piece and
the quantity desired is more than a few, we
could satisfy you best if you gave us sufficient
lead time -- perhaps two to three months --
to have your selection made for you depending
on how many pieces you require. Keep in mind,
please, the quality product that Fabergé
produces means much of the work is done by hand,
and this requires time.
Although the Table Ware, Sterling Silver Flatware,
Sterling Silver Tea Services and Crystal of
all types including Pairs of Martini Glasses
are not shown in our catalog, they are available
through us and we can send you photographs of
any pieces you are interested in. You will find
that our prices are very competitive and our
service is beyond reproach. All Fabergé
merchandise comes handsomely packaged, most
in Rich Blue Velvet cases with gold clasps,
and everything comes with elegantly printed
documentation.
If you have a need for something really special,
Fabergé can satisfy that need.
|
Guidelines for all Foreign Purchases
Cash Sales:
Wire transfer of funds only. Contact Elayne@fabergetheperfectgift.com for
wire transfer information.
Credit Card Sales:
All purchases will be sent to Credit Card billing address only.
For each Foreign Sale,
please provide us with the
following:
via fax: 1-818-349-2027. We require:
1. Copy
of Drivers License, front and back.
2. Copy
of Credit Card, front and back.
3. Copy
of Previous Month's Credit Card Statement showing billing address,
card number and card holder's name.
4. A
letter stating the amount you are authorizing us to charge with
a cursive, (hand written) signature which will remain in our files.
This can be done via email if you have a scanner or via fax at:
1-818-349-2027.
We
are extremely sorry that it has become necessary for us to
set such stringent guidelines and we apologize for any inconveniences
the requirements may cause you, but it has become an absolute
necessity to do this. Except for the personal letter requirement
they are all for first time purchasers only.
|
Returns:
All merchandise in perfect condition is returnable
within 30 days of receipt of it. It will be
your responsibility to notify us first and then
return it to us. We will either replace the
piece for you, or issue you a refund check or
credit it back to your account.
If the merchandise arrives damaged please let
us know immediately. It would be almost impossible
for it to leave here damaged, we check things
very carefully before they are packed, but if
it should happen we will make every effort to
replace it and we will arrange for it's pickup
by UPS. If the damage occurred in the shipping
then please save all shipping materials and
the carton and UPS will pick it up so a claim
can be made for the damage.
Your Privacy at FabergeThePerfectGift.com
Your privacy is important to us. We
do not share or sell information to anyone,
not email lists, not customer lists, not material
in the catalog, nothing at all.
No one other than Elayne has access to any of
the information we hold on behalf of our customers.
None of it is stored in any computer (with the
exception of email addresses). We believe the
only way for information really to be secure
is not to be on the computer. That's one of
the reasons we do not take credit cards online.
If you have any further concerns about this
issue just call us at our toll free number,
1-866-215-4438, and we will be happy to discuss
them with you.
^ top of page
|
